FAQ

Common questions.

Where is this salon?

We're nestled in Oak Hill Centre, right next to VIA313 Pizzeria — easy to find and even easier to love. Come see us at 6705 US-290 #604, Austin, TX 78735. We can't wait to welcome you in!

Which services are best for first-time guests?

Not sure where to start? Our most popular first-visit services are Haircut, Threading, Shampoo, and Blow Dry — all wonderful ways to experience what we do. Our team loves meeting new guests and will happily guide you toward the service that best fits your style goals and lifestyle.

What are your service prices?

Great hair shouldn't come with guesswork. Browse our full menu by clicking any service category below — Haircuts, Hair Color, Styling, Shampoo, Hair Extension, Hair Treatments, Facial, and Eyebrow. Every price is listed clearly so you can plan your visit with confidence.

Do you accept walk-ins?

Absolutely — walk-ins are always welcome! That said, if our stylists are in the middle of a color or extension session, there may be a short wait. A quick call ahead goes a long way. You can also lock in your exact time online at booking.hairstrandsalon.com or book over the phone — we love hearing from you!

What can I expect during my visit?

We want every visit to feel like a little escape. Our salon is clean, comfortable, and stocked with complimentary water and soft drinks. A restroom is available for your convenience too. So sit back, relax, and let us take care of you — that's what we're here for.

How should I prepare for color or extension services?

A little prep goes a long way! Arrive with clean, dry hair and bring along any inspiration photos — Pinterest boards, screenshots, anything that captures the look you're going for. For color and extensions, we recommend a quick consultation so we can perfectly match your vision, whether it's the right shade, length, or a care routine that fits your lifestyle. If you've recently used box dye, colored your hair at home, or have overprocessed hair, a consultation is a must — it helps us assess your hair's condition and create a plan that's safe, beautiful, and right for you.

What is your cancellation policy?

Life happens — and we totally get it! To cancel your appointment, simply click the Book Now button on our website, head to My Bookings, and enter your phone number to find your reservation. From there, canceling takes just a few seconds. If you'd rather handle it over the phone, give us a call — we're always happy to help. A heads-up of 24 hours or more is always appreciated so we can take care of another guest in your spot.